Frequently asked questions

A HAF ticket or code refers to the Holiday Activities and Food (HAF) program, a UK government-funded initiative providing free, nutritious meals and fun activities for children (aged 4-16) eligible for benefits-related free school meals during Easter, Summer, and Christmas holidays. It aims to support low-income families by covering childcare costs and reducing holiday inequalities. Click below to book: https://eequ.org/book/all-stars-fun-zone-multi-activity-holiday-club-with-all-stars-fun-zone-24170

Yes. You can transfer your ticket to a colleague or friend up to 14 days before the event start date (only if it is not a HAF ticket). Please contact our registration team with the new attendee's full name, title, and email address to initiate the transfer.

We offer a full refund up to 60 days before the event. Cancellations made between 30 and 60 days will receive a 50% refund. Unfortunately, we cannot offer refunds within 30 days of the event, but you can still transfer your ticket. Virtual Passes are non-refundable.